Case StudyReliant readiness Defining the Problem Change white thatrn be inevitable but it can make us very uneasy. At present, Reliant postal code HL&P is a company soon to be renamed CenterPoint Energy is in the midst of massive change because of deregulation of the electric industry. Employees that bear down complacency within the organization now experience a risk environment because of uncertainty of the future. The reduction in hands is evident at all levels. For one, supervisors are placing greater demands on their staffs and have very high expectations. Employees are trying to correct to major reorganizations, including downsizing, increased hours, cross training and survivor wrong-doing for those who were retained. Reliant Energy HL&P and Reliant Energy Entex have merged their call centers into one. At the present time, tho a few employees from the electric side have been cross-trained for both gas and electric inquiries. The e xplanation for this is that these employees were picked b...If you want to get a full essay, order it on our website: BestEssayCheap.com
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